Better late than never I suppose

Just goes to show that Microsoft do care.....eventually,

Here's a call you never expect to get: a customer service followup from Microsoft… ten years after the first call. That's exactly what happened to a guy who had called the big M way back on January 7, 1998. On the 8th of this month, he got a followup call to make sure everything was going OK......The real reason for the delayed call is pretty simple: a typo. Yep, they put in '08 instead of '98. Understandable, I suppose.

Mistakes: Microsoft Customer Service Makes a Follow-Up Call 10 Years Too Late